General Responsibilities:
Ø Attend to guests courteously and deal promptly with their requests and queries.
Ø Have detailed information about all activities in the resort.
Ø Ensures compliance with the departmental BRISOP.
SPECIFIC RESPONSIBILITIES:
Ø Welcome guests during check-in and giving a fond farewell to guests while checkout.
Ø Handling guest complaints and concerns in an efficient and timely manner.
Ø Overseeing VIP guests, arrivals and departures.
Ø Coordinating and multi-tasking job duties in a busy environment.
Ø Have detailed information regarding arrivals and room requirements.
Ø Have up to date information on daily room occupancy
Ø Providing excellent customer service as per hotel standards.
Ø Greeting guests as they enter and exit the hotel.
Ø Providing information regarding the resort, town attractions, activities, etc.
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Check on VIP reservations, complete their pre-registration formalities.Ø Collect Guest feedback during guest departure along with his likes and dislikes.
Ø Ensure that all check-ins and
check-outs are handled smoothly without unnecessary delay or discomfort to any guest.
Ø Review arrival lists to welcome guests, and greet all guests personally.
Ø To check room allocation, amenities, and special requests.
Ø Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages), etc.
Ø Responsible for achieving a score of 90% in RENARD audit for Front Office operations and take necessary action for the shortcomings for standard compliance.
Ø Ability to understand and carry out verbal and written instructions and request clarification when needed.
