General Responsibilities:
➢ Greets and assist in seating the guests.
➢ Answer all telephone calls within 3 rings.
➢ Responds to calls with a smile using the standard phraseology.
➢ Offers reading material to single diners during lunch and dinner.
➢ Ensure to acknowledge a written handover from the previous shift.
➢ Follows immaculate grooming standards in line with the resort’s grooming policy.
➢ Escorts the guest to their table and in case the restaurant hostess is assisting other guests.
➢ Should be well versed of the departmental BRISOP (Brand Rosetta Integrated Standard Operating Protocols)
Specific Responsibilities:
➢ Prepares for service by ensuring:
✓ Restaurant/Bar is set-up 15 minutes before the time of opening.
✓ Operational equipment is clean are stacked properly.
✓ Glassware, flatware is polished, chinaware is clean.
✓ Side stations are well prepared for service.
✓ The buffet is well presented and ready with service cutleries before time.
✓ Tables are set as per the reservations and special occasions if any.
✓ Music & Lighting is on, Outlet is ready for service and guest comfort.
➢ Carries out effective service by ensuring:
✓ Guests are greeted and seated, daily specials are explained and upsold.
✓ Food orders are processed accurately.
✓ Food orders are taken following the principle of suggestive/up-selling.
✓ Payment methods are handled accurately.
✓ Bar and other working areas are cleaned and re-set quickly.
✓ Guests are conversed with relates to the food and beverage orders.
➢ Carries out effective beverage service by ensuring:
✓ Beverages are upsold and regularly replenished, abiding by responsible alcohol service regulations.
✓ Converse with guests about wine, advising the types and styles of wine, taking wine orders and serving wine.
✓ Coffee and tea are served hot and following BRISOP.
➢ Maintain detailed knowledge of the food and beverage menus, including daily specials.
➢ Possesses good product knowledge including types of rooms, resorts facilities, restaurant operational hours, special functions and events held at the resort.
➢ Assist in offering buffet orientation to the guests visiting the restaurant for the first time.
➢ Assist in serving food and beverage items, clearing dirty dishes, replenishing silverware, refilling glasses, completing financial transactions, etc.
➢ Attends and participates in daily briefings and other departmental meetings as per schedule.
➢ Attends and participates in training sessions as per the departmental training scheduled.
➢ Communicates operational difficulties, positive, constructive guest feedback and other relevant information with the Manager.
➢ Assist Kitchen Stewarding and Finance in carrying out the scheduled inventories of operating equipment for the Outlet.
➢ Print closing report and drop the cash with the front office/accounts department.
➢ Tally the Credit Card settlements for the day with the batch closing report from the EDC machine.
➢ Close the shift on the POS terminal (cash closing).
➢ Should be aware of the financial budget and goals of the department.
➢ Responsible for maintenance and cleanliness of the Bar and Beverage trolley.
➢ Responsible for achieving a score of 90% in Guest Satisfaction Index audit for the restaurant/bar/banquet operations and follows the plan of action on the shortcomings shared by the management.
➢ Carry out any reasonable duties as instructed by the Restaurant/Bar/Banquet Manager.
