General Responsibilities:
➢ Conduct Self in a professional manner at all times. Adheres to the established standard of conduct
and house rules, fire regulations, departmental procedures and policies set forth by the Resort
➢ Ensure has acknowledged the handover for the shift
➢ Ensure pick up all assignments and review for any queries sign key/mobile control sheet and report
on assigned floor
➢ Demonstrate pride in the workplace with a high level of commitment towards achieving
organizational objectives
➢ Depending on the area assigned, ensure all jobs and responsibilities pertaining to the area allocated
are completed as per the directives
➢ Supervisor being a key position should have detailed knowledge good eye for details while releasing
rooms, should be a good motivator, cost-conscious, knowledge of Resort product and processes
➢ Ensure guest rooms missing damages linen and accessories are minimal and report all losses timely
Specific Responsibilities:
➢ Supervise Associates to their assigned jobs and make sure the rooms are maintained as per the
SOP’s
➢ Check for maintenance jobs in rooms and follow up continuously with engineering shift in charge
➢ Make sure rooms are Blocked in PROLOGIC software for any major jobs to be done
➢ Attend all guest requests promptly
➢ Be a “hands-on” supervisor guide and train associates under the direction of the Deputy
Housekeeper, Assistant Manager HK
➢ Supervise all housekeeping operations and adhere to policies and procedures, i.e. Department
enhancement projects
➢ Conduct spot checks and ensure proper procedures and steps of service are followed by associates.
Follow up all deficiencies
➢ Make sure guest messages are handled professionally
➢ Ensure Associates return keys at the control desk and sign out at the end of the shift
➢ Inform Executive Housekeeper/Deputy Housekeeper of any unusual events and communicate any
special instructions to the next shift
➢ Single lady traveler special care to be taken Refer single lay traveler SOP
➢ All pantries of assigned area to be well maintained and stocked -Refer weekly stock list
➢ Understand thoroughly chemicals and equipment used in the department
➢ Maintain a high level of morale
➢ Monitor the usage of guest supplies and check on wastage
➢ Ensure Resort Lost and Found policy is followed and all items are handed over at the desk
➢ Assist with all inventories and submit area reports timely
➢ Understand and implement the Resorts emergency and safety procedures
➢ Perform any other duties as required for Department as assigned by EHK/Deputy HK
➢ Co-ordinate SUPER CLEANING one room per section schedules
➢ Responsible for achieving a score of 90% in RENARD audit for Housekeeping operations and take
necessary action for the shortcomings for standard compliance
➢ Maintain confidentiality of RBF and its guests
